1. Definitions
Platform means the smetni.app website and all related services, tools, mobile apps and APIs provided by Nephworx Ltd.
User means any natural or legal person registered to use the Platform.
Content means all data you enter: clients, invoices, templates, text and images.
2. Registration and account
Registration requires a valid email address and acceptance of these terms. You may register one primary account for a natural person or a legal entity.
You are responsible for keeping your password confidential and for all activity carried out under your account. If you notice unauthorised access, please contact us immediately.
You can delete your account at any time from Settings. Deletion is irreversible: all your data is deactivated within 24 hours and permanently erased after 24 months.
3. Acceptable use
You may use the Platform to issue invoices and carry out related activity for your business. You may not use it to: issue fraudulent documents, send spam, defraud third parties, or for activities prohibited by Bulgarian law.
We reserve the right to terminate or temporarily suspend your access if we detect a breach of these terms, usually after a warning, but in exceptional cases without one.
4. Subscription and payment
The Pro and Business plans are billed monthly or annually, in euro. Prices are published on the pricing page and may change with at least 30 days’ notice to existing customers.
The initial payment is non-refundable. On termination you retain access until the end of the paid period. We do not offer automatic pro-rated refunds.
Enterprise pricing is agreed individually and subject to a separate services agreement.
5. Your data
All data you enter into the Platform remains your property. We store, process and display it solely for the purposes of the service.
We do not use your Content to train artificial-intelligence models and do not grant such rights to third parties.
On termination you have 60 days of read-only access to export. After that, data remains in our systems for a further 24 months for legal retention before being permanently erased.
Details on the processing of personal data are set out in our Privacy Policy.
6. Limitation of liability
The Platform is provided “as is”. We make reasonable efforts to keep it available and accurate, but we do not guarantee uninterrupted operation or the absence of errors.
Our total liability to you in connection with the use of the Platform may not exceed the total subscription fees you paid in the preceding 12 months.
We are not liable for indirect, consequential or special damages, including lost profits, data loss (outside our controls) or damages arising from your dealings with third parties.
7. Changes to the terms
We may update these terms from time to time. For material changes we will notify you by email and within the Platform at least 14 days before they take effect.
Continued use after the changes take effect constitutes acceptance. If you disagree, you may terminate your account before they take effect.
8. Governing law
These terms are governed by the laws of the Republic of Bulgaria. Disputes are resolved primarily through direct communication; failing that, by the competent Bulgarian courts.
9. Contact
For questions about these terms, write to contact@smetni.app or to our office address in Sofia.
Nephworx Ltd. · EIK 207138187 · VAT BG207138187 · 51 Cherni Vrah Blvd., Hladilnika Industrial Zone, Lozenets District, 1407 Sofia, Bulgaria